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sisvu:academicYear 2008 (xsd:int)
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is sisvu:containtsCourseInstance of <http://kent.zpr.fer.hr:8080/educationalProgram/resource/knowledgeGrouping/303/28>
is sisvu:courseInstanceLecturerOfCourseInstance of <http://kent.zpr.fer.hr:8080/educationalProgram/resource/courseInstanceLecturer/24073/2008/199499>
is sisvu:courseInstanceLecturerOfCourseInstance of <http://kent.zpr.fer.hr:8080/educationalProgram/resource/courseInstanceLecturer/24073/2008/199500>
is sisvu:courseInstanceLecturerOfCourseInstance of <http://kent.zpr.fer.hr:8080/educationalProgram/resource/courseInstanceLecturer/24073/2008/199564>
is sisvu:courseInstanceLecturerOfCourseInstance of <http://kent.zpr.fer.hr:8080/educationalProgram/resource/courseInstanceLecturer/24073/2008/199565>
sisvu:courseInstanceOfCourseInstanceLecturer <http://kent.zpr.fer.hr:8080/educationalProgram/resource/courseInstanceLecturer/24073/2008/199499>
sisvu:courseInstanceOfCourseInstanceLecturer <http://kent.zpr.fer.hr:8080/educationalProgram/resource/courseInstanceLecturer/24073/2008/199500>
sisvu:courseInstanceOfCourseInstanceLecturer <http://kent.zpr.fer.hr:8080/educationalProgram/resource/courseInstanceLecturer/24073/2008/199564>
sisvu:courseInstanceOfCourseInstanceLecturer <http://kent.zpr.fer.hr:8080/educationalProgram/resource/courseInstanceLecturer/24073/2008/199565>
sisvu:description 1. Usluge u suvremenom društvu 2. Osobitosti usluga i upravljanja uslugama 3. Uslužni proces 4. Upravljanje kontaktima s korisnicima 5. Ponašanje korisnika usluga 6. Pozicionirnje usluga 7. Ciljanje kupaca i izgradnja lojalnosti 8. Postupci s žalbama i izgradnja lojalnosti 9. Kreiranje usluge 10. Sustav isporuke usluge 11. Određivanje cijene usluge 12. Komuniciranje usluge 13. Proizvodnost i kvaliteta usluge 14. Usklađivanje ponude i potražnje 15. Marketing usluga u pojedinim djelatnostima (hr)
is univ-ont:hasManifestation of <http://kent.zpr.fer.hr:8080/educationalProgram/resource/course/24073>
sisvu:inGrouping <http://kent.zpr.fer.hr:8080/educationalProgram/resource/knowledgeGrouping/303/27>
sisvu:inGrouping <http://kent.zpr.fer.hr:8080/educationalProgram/resource/knowledgeGrouping/303/28>
univ-ont:instanceOfCourse <http://kent.zpr.fer.hr:8080/educationalProgram/resource/course/24073>
sisvu:teachedInProgrammeTerm <http://kent.zpr.fer.hr:8080/educationalProgram/resource/programmeTerm/19123/8>
sisvu:teachedInProgrammeTerm <http://kent.zpr.fer.hr:8080/educationalProgram/resource/programmeTerm/19125/8>
rdf:type univ-ont:CourseInstance